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26thEdition of the NeSDA – Way Forward Monthly Report for States/UTs released Total 22,478 e-services are provided across States/UTs

in National July 21, 2025 Comments Off on 26thEdition of the NeSDA – Way Forward Monthly Report for States/UTs released Total 22,478 e-services are provided across States/UTs 344 Views

Newdelhi:21/7/25:Department of Administrative Reforms & Public Grievances (DARPG) has released the twenty-sixth edition of monthly report of NeSDA Way Forward for States/UTs, June 2025, which provides a detailed overview of status of e-service delivery across States/UTs.

The Report for June, 2025 is available at: https://darpg.gov.in/sites/default/files/NeSDA_June_2025.pdf

The key highlights entailed in the report are as follows:

  • A total of 22,478 e-services are provided across States/UTs. The majority of e-services (7,800) pertain to the Local Governance & Utility Services sector.
  • 1,416 new e-services have been added by States/UTs in June 2025.
  • Out of 2,124 mandatory e-services (59 services across 36 States/UTs), 1,677 are currently available, indicating a saturation level of 79%.
  • 11 States/UTs achieved >90% saturation in provision of mandatory e-Services, while 9 States, viz. Maharashtra, Gujarat, Kerala, Madhya Pradesh, Uttar Pradesh, Andhra Pradesh, Uttarakhand, Tamil Nadu, and Himachal Pradesh have achieved 100% saturation.
  • Assam, Jammu & Kashmir, Karnataka, Kerala, Odisha, and Uttarakhand provide 100% of their services through their identified Unified Service Delivery Portal, i.e., Sewa Setu (813), e-UNNAT (1164), Seva Sindhu (2089), e-Sevanam (939), Odisha One (404), and Apuni Sarkar (936) respectively
  • The transformative initiatives undertaken by the Right to Service Commission Maharashtra to strengthen service delivery and enhance citizen satisfaction.
  • Comprehensive unified service delivery portal of Tripura (SWAAGAT) has been highlighted as example of best practice. The portal offers a seamless and user-friendly experience with features like online application submission, integrated fee payment, real-time application tracking, and transparent inspection and approval processes. With 54 e-services, automated updates, online verification, and responsive citizen support, it ensures efficient service delivery and enhanced transparency.
  • This edition highlights how city-level digital platforms are transforming service delivery, along with showcasing a few best practices from select city portals of Surat and Shimla. The Surat City Portal delivers a wide range of services like tax payments, certificates, bookings, and urban planning, through a unified, citizen-friendly platform. The Shimla City Portal focuses on essential municipal services while ensuring transparency through project details, legal resources, and a defined citizen charter.
  • This edition presents results from assessments conducted using the AAKLAN tool for States/UTs under ‘Northeastern and Hilly States/UTs’

The aforementioned figures are based on data uploaded by States/UTs on NeSDA Way Forward dashboard, as of 30/06/2025.

About Editor in chief

Ashok Palit has completed his graduation from Upendranath College Soro, Balasore and post graduation from Utkal University in Odia Language and literture.. He has also carved out a niche for himself as a scribe of eminence after joining the profession in 1988. He is also an independent media production professional. He brings loads of experience to Advanced Media, Ashok Palit as a cineaste has been active in film criticism for over three decades. As a film society activist, he soared to eminence for his profound commitment to the art film appreciation and aesthetics of cinema. His mode of discourse is often erudite but always lucid and comprehensible marked by a perfect acumen so rare in the field. A film aesthete with an immense fond of critical sensibilities, he wrote about growth and development of odia cinema in New Indian Express, The Times of India, The Hindustan Times, The Asian Age and Screen. He has been working as an Editor for Cine Samaya from 2002-2004.. He had made solid contribution on cinema in many odia Dailies and weekly such as Samaj, Prajatantra, Dharatri, Samaya, Satabadi, and weekly Samaya.
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