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Central Consumer Protection Authority passes Order against Cloudtail for selling domestic pressure cookers in violation of mandatory BIS standards

Newdelhi:5/11/22:The Central Consumer Protection Authority, headed by Chief Commissioner Mrs. Nidhi Khare, has passed order against Cloudtail India Pvt. Ltd. for violation of consumer rights and unfair trade practice by selling domestic pressure cookers in violation of mandatory standards prescribed as per Domestic Pressure Cooker (Quality Control) Order, 2020.

CCPA initiated suo-moto action against e-commerce platforms for sale of domestic pressure cookers in violation of compulsory standards on its e-commerce platforms. CCPA had issued notice to major e-commerce platforms including Amazon, Flipkart, Paytm Mall, Shopclues and Snapdeal as well as to the sellers registered on these platforms.

Cloudtail India Pvt. Ltd. is the seller of pressure cooker namely “Amazon Basics Stainless Steel Outer Lid Pressure Cooker, 4 L (does not give pressure alert by whistle)”. The pressure cooker was being offered for sale to consumers on Amazon e-commerce platform at the URL https://www.amazon.in/AmazonBasics-Stainless-Steel-Pressure-Cooker/dp/B071G5KNXK.

Cloudtail submitted in its reply to CCPA that after the QCO came into force, it had suspended the import of pressure cookers. It was observed by CCPA that though import was suspended, the company had not stopped the sale of such pressure cookers to consumers. In fact, this submission evidently indicated that despite being aware of the QCO, the company was still selling such pressure cookers to consumers at large. A total of 1,033 units of pressure cookers not conforming to mandatory standards were sold by Cloudtail through Amazon e-commerce platform after notification of the QCO.

In the order, CCPA directed Cloudtail to recall the 1,033 units of pressure cookers sold by it and reimburse the prices of the recalled pressure cookers to the consumers and submit a compliance report within 45 days. The company was also directed to pay a penalty of ₹1,00,000 for selling domestic pressure cookers to consumers in violation to mandatory standards prescribed under the QCO and violating the rights of consumers.

Violation of standards mandated by the QCOs not only endangers public safety but can make consumers vulnerable to severe injuries including loss of life. This is a critical cause for concern, especially in the case of domestic pressure cookers, which a household good, present in most homes near family members.

CCPA has also issued Safety Notices under Section 18(2)(j) of the Act to alert and caution consumers against buying goods that do not hold valid ISI Mark and violate compulsory BIS standards. While the first Safety Notice was issued about Helmets, Pressure Cookers, and Cooking gas cylinders, the second Safety Notice was issued about household goods including electric immersion water heaters, sewing machines, microwave ovens, domestic gas stoves with LPG, etc.

CCPA is continuously monitoring the consumer protection landscape in the country. Recently, CCPA issued an advisory to all e-commerce platforms about the sale of Ayurvedic, Siddha, and Unani drugs containing ingredients as listed in Schedule E(1) of Drugs and Cosmetics Rules highlighting that sale or facilitation of the sale of such drugs shall be done only after a valid prescription of a registered medical practitioner is uploaded by the user on the platform.

About Editor in chief

Ashok Palit has completed his graduation from Upendranath College Soro, Balasore and post graduation from Utkal University in Odia Language and literture.. He has also carved out a niche for himself as a scribe of eminence after joining the profession in 1988. He is also an independent media production professional. He brings loads of experience to Advanced Media, Ashok Palit as a cineaste has been active in film criticism for over three decades. As a film society activist, he soared to eminence for his profound commitment to the art film appreciation and aesthetics of cinema. His mode of discourse is often erudite but always lucid and comprehensible marked by a perfect acumen so rare in the field. A film aesthete with an immense fond of critical sensibilities, he wrote about growth and development of odia cinema in New Indian Express, The Times of India, The Hindustan Times, The Asian Age and Screen. He has been working as an Editor for Cine Samaya from 2002-2004.. He had made solid contribution on cinema in many odia Dailies and weekly such as Samaj, Prajatantra, Dharatri, Samaya, Satabadi, and weekly Samaya.

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