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Secretary DARPG reviews COVID 19 Public Grievances with Grievance Officers

Newdelhi:6/5/21:Secretary DARPG today chaired 2 review meetings with Grievances officers of 84 central ministries/ departments and the Grievance officers of State/ UT Governments. He highlighted the policies adopted by Government to ensure time-bound grievance redressal in pandemic times. These include operationalization of a dedicated COVID-19 portal for monitoring citizen grievances related to the pandemic, each grievance being assigned a unique identification number, classification of grievances into 11 categories, bringing down the grievance redressal time from 60 days to 3 days, auto-generated email reminders, and daily report generation for considered analysis. In the period March 30, 2020, to May 3 2021 the CPGRAMS portal of DARPG received 1.92 lac PG cases of which 1.66 lac cases have been redressed

. The Central Ministries/ Departments have redressed 1.16 lac PG cases and States/ UT’s have redressed 0.50 lac PG cases. In the period March 1, 2021, to May 3, 2021, the CPGRAMS portal has received 14137 PG cases of which 9267 cases have been redressed. Secretary DARPG said that the roadmap ahead lay in the expeditious implementation of CPGRAMS reforms, integration of State portals with CPGRAMS, integration of district portals with CPGRAMS, analysing the root cause of grievances, and bringing systemic reforms and effective operationalization of the appellate authority system. He urged all Grievance officers to focus on citizen centrality in providing grievance redressal in the pandemic period.

About Editor in chief

Ashok Palit has completed his graduation from Upendranath College Soro, Balasore and post graduation from Utkal University in Odia Language and literture.. He has also carved out a niche for himself as a scribe of eminence after joining the profession in 1988. He is also an independent media production professional. He brings loads of experience to Advanced Media, Ashok Palit as a cineaste has been active in film criticism for over three decades. As a film society activist, he soared to eminence for his profound commitment to the art film appreciation and aesthetics of cinema. His mode of discourse is often erudite but always lucid and comprehensible marked by a perfect acumen so rare in the field. A film aesthete with an immense fond of critical sensibilities, he wrote about growth and development of odia cinema in New Indian Express, The Times of India, The Hindustan Times, The Asian Age and Screen. He has been working as an Editor for Cine Samaya from 2002-2004.. He had made solid contribution on cinema in many odia Dailies and weekly such as Samaj, Prajatantra, Dharatri, Samaya, Satabadi, and weekly Samaya.

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