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BMC to augment call handling capacity of 1929 Call Centre

Bhubaneswar:27/4/21: With an objective to attend more and more calls from citizens seeking advice for Covid-19 patients and not let a single home isolation patient’s queries unattended, the Bhubaneswar Municipal Corporation (BMC) has chalked out a strategy to improve the capacity of its 1929 Call Centre, which has been operating round-the-clock at the Bhubaneswar Operations Centre (BOC) of Bhubaneswar Smart City Limited (BSCL) office.

In this regard, a coordination meeting was held via video conferencing at BDA Conference Hall between senior officials managing 1929 and 104 helpline numbers on how to boost incoming, outgoing calls in order to reach out as many as Covid positive patients or people seeking help and advice in light of the aggressive second wave of Covid-19.

The meeting was attended by BMC Commissioner, Prem Chandra Chaudhary, COVID observers for Bhubaneswar City, Principal Secretary, Water Resources and WCD Department, Anu Garg and Labour Commissioner Dr N Thirumala Naik, Secretary, Electronic and Information Technology Department, Manoj Kumar Mishra along with other senior officials in charge of 1921 and 104 helplines.

In the meeting it was decided that some outgoing calls will be managed by 104 Call Centre in the coming days as there is an exponential rise in the daily call number by citizens to 1929 helpline.

“The 1929 helpline number is a single point solution to issues related to coronavirus and has been successfully addressing all queries of Covid positive patients of Bhubaneswar. The capacity of the helpline will be further increased soon in coordination with 104 in order to help more people and reduce the waiting time during this challenging,” said Garg, who had visited 1929 Call Centre in BOC in April 19.

Speaking about the plan, the BMC Commissioner said: “Our purpose is to reach out every Covid positive patient and those are under home isolation who are seeking advice regarding doctor’s consultation, shifting, arranging ambulances, home isolation monitoring, counselling and mental well-being etc. with the help of 104 helpline in the coming days.”

For better coordination and management, a WhatsApp group has been created having officers and staff of 1929 and 104 helplines as members to deal with the situation. The 1929 Call Centre for COVID-19 which was functional on March 25 has received 7282 calls, 12518 outgoing calls and 1825 doctor’s consultations as on April 26.

About Editor in chief

Ashok Palit has completed his graduation from Upendranath College Soro, Balasore and post graduation from Utkal University in Odia Language and literture.. He has also carved out a niche for himself as a scribe of eminence after joining the profession in 1988. He is also an independent media production professional. He brings loads of experience to Advanced Media, Ashok Palit as a cineaste has been active in film criticism for over three decades. As a film society activist, he soared to eminence for his profound commitment to the art film appreciation and aesthetics of cinema. His mode of discourse is often erudite but always lucid and comprehensible marked by a perfect acumen so rare in the field. A film aesthete with an immense fond of critical sensibilities, he wrote about growth and development of odia cinema in New Indian Express, The Times of India, The Hindustan Times, The Asian Age and Screen. He has been working as an Editor for Cine Samaya from 2002-2004.. He had made solid contribution on cinema in many odia Dailies and weekly such as Samaj, Prajatantra, Dharatri, Samaya, Satabadi, and weekly Samaya.

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