Bhubaneswar: 19/7/20: Following restrictions on public movement and norms of ‘social distancing’ during the pandemic fight, Government has focused on redressing public grievances through digital mode. Chief Secretary Sri Asit Tripathy, in a high-level meeting held in Lokseba Bhawan recently, reviewed the preparedness of the departments for this task.
Review shows that e-Abhijog has already been developed and linked to all departments as a online common platform. Chief Secretary directed the departments to prioritize the disposal of the grievances through this platform. The departments were asked to do empathetic diligence of the grievances lodged and take those to a logical end. Further, Sri Tripathy advised the departments to popularize the system and encourage citizens for using the e-Abhijog platform than running to different offices.
Principal Secretary General Administration and Public Grievances Sri Sanjiv Chopra presented different proposals for accepting public grievances in view of the entry restriction to various Government offices. It was decided that phone numbers of the officials would be made available near the entry gate for conveying urgent grievances. A grievance box could be kept near the gate for dropping the grievances. The petitioners would be requested to give their contact details like mobile number, email, WhatsApp number, etc. while lodging the complaints. Development Commissioner Sri Suresh Chandra Mohapatra, Additional Secretary PG and GA Sri Indramani Tripathy, Director Public Grievance Sri Radheshyam Padhee, Director ( Technical) NIC Sri Bhanupriya Prasad Satpathy along with other senior officers participated in the deliberations.