Home » National » Dr. Jitendra Singh launches “Feedback Call Centres on COVID -19 Public Grievances and Interacts Live with Citizens”
The Minister of State for Development of North Eastern Region (I/C), Prime Minister’s Office, Personnel, Public Grievances & Pensions, Atomic Energy and Space, Dr. Jitendra Singh launches the “Feedback Call Centres on Public Grievances”, in New Delhi on June 15, 2020. The Secretary, Department of Administrative Reforms and Public Grievances (DARPG), Dr. Kshatrapati Shivaji and other dignitaries are also seen.

Dr. Jitendra Singh launches “Feedback Call Centres on COVID -19 Public Grievances and Interacts Live with Citizens”

Newdelhi:15/6/20: Union Minister of State for Personnel, PG and Pensions Dr Jitendra Singh today launched the “Feedback Call Centres on Public Grievances” and interacted live with citizens whose grievances have been successfully redressed on the COVID-19 National Monitor for Public Grievances. Dr. Jitendra Singh complimented DARPG on reaching the milestone of redressing One Lakh COVID-19 Public Grievances so far. He said that the “Leadership of PM Modi has inspired Government to put in a lot of effort to addressing Grievances of Common Man”.

This is the first time that a Senior Minister of Government has interacted live with Citizens who had filed grievances during COVID-19 and also paved way for other Ministries to take up citizen grievances in an effective manner along with feedback mechanism.

The DARPG has in collaboration with BSNL operationalized Feed Back Call Centers in Bhubaneshwar, Guwahati, Jamshedpur, Vadodara, Ahmedabad, Lucknow, Ajmer, Guntur, Coimbatore and Guntakal with 1406 call center operators. The Feedback Call Centres would seek feedback from individual citizens on citizen satisfaction on 1.28 lac COVID-19 Public Grievances that have been filed on CPGRAMS for the period 30/3/2020 to 30/5/2020. Necessary training on the feedback questionnaires to call center operators have been completed on June 9-10, 2020. Feedback call-centers would operate in Hindi, English, Gujarati, Marathi, Punjabi, Kannada, Konkani, Malayalam, Tamil, Telugu, Oriya, Bengali, Assamese and Rajasthani.

On this occasion, Dr. Jitendra Singh interacted with 4 citizens whose grievances were redressed on the COVID-19 National Monitor within a period of 3 days. The launch function was attended by Dr. K.Shivaji Secretary DARPG, V.Srinivas, Additional Secretary DARPG, Shri P.K.Purwar, Chairman and Managing Director BSNL, Smt. Jaya Dubey Joint Secretary DARPG and senior officials of AIIMS, Posts, DARPG and BSNL, along with 1500 Call Centre operators of BSNL and citizens whose grievances were successfully redressed.

About Editor in chief

Ashok Palit has completed his graduation from Upendranath College Soro, Balasore and post graduation from Utkal University in Odia Language and literture.. He has also carved out a niche for himself as a scribe of eminence after joining the profession in 1988. He is also an independent media production professional. He brings loads of experience to Advanced Media, Ashok Palit as a cineaste has been active in film criticism for over three decades. As a film society activist, he soared to eminence for his profound commitment to the art film appreciation and aesthetics of cinema. His mode of discourse is often erudite but always lucid and comprehensible marked by a perfect acumen so rare in the field. A film aesthete with an immense fond of critical sensibilities, he wrote about growth and development of odia cinema in New Indian Express, The Times of India, The Hindustan Times, The Asian Age and Screen. He has been working as an Editor for Cine Samaya from 2002-2004.. He had made solid contribution on cinema in many odia Dailies and weekly such as Samaj, Prajatantra, Dharatri, Samaya, Satabadi, and weekly Samaya.

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