NEWDELHI:13/8/19:The Consumer Protection Act 2019 will be more holistic and stringent once the rules are framed to protect the interest of the Consumer ,stating this at a press conference today Union Minister for Consumer Affairs ,Food and Public distribution Shri Ram Vilas Paswan informed that a meeting of former Secretaries of the Consumer Affairs Department and Members of Parliament will be called this month for consultation before framing and finalising the rulesunder this Act . He informed that 41 Members of Parliament participated in the debate when the Consumer Protection Bill was passed. Citing the number of pending cases before the consumer courts the Minister said that one of the reasons for this is that a number of posts are lying vacant and the effort will be to fill these up soon.He said that the idea of the Central Consumer Protection Authority (CCPA) is new and revolutionary and it will give more teeth to the provide relief for consumers.
The Act also envisages simplified dispute resolution process, has provision for Mediation and e-filing of cases. The Consumer will be able to file cases in the nearest commission under the jurisdiction of which he resides.
For the first time there will be an exclusive law dealing with Product Liability. A manufacturer or product service provider or product seller will now be responsible to compensate for injury or damage caused by defective product or deficiency in services.
Presently the Consumer has only a single point of access to justice, which is time consuming. Additional swift executive remedies are proposed in the Act through CCPA. There are provisions for deterrent punishment to check misleading advertisements and adulteration of products; Product liability provision to deter manufacturers and service providers from delivering defective products or deficient services. The Act also enables regulations to be notified on E-commerce and direct selling with focus on protection of interest of consumers.