BHUBANESWAR:22/6/19:Chairing meeting of senior officials, Chief Minister Shri Naveen Patnaik laid emphasis on effective implementation of 5Ts in letter & spirit. CM emphasised on Citizen Centric Governance saying that citizen satisfaction is the hallmark of good governance.
CM stressed that there is room for improvement in all services, be it health, transport or rural housing & urged all to look at these public services from citizen point of view and keep in mind their satisfaction to ensure fully citizen-centric governance.
CM assured that public services will see paradigm shift with more focus on self-certification instead of just relying on integrity of the processes. CM suggested officials to identify services and processes for implementation of 5T which will be monitored directly by CMO.
As a priority for this term, CM laid emphasis on large scale employment & value addition compared to the best in the world like Australia, South Korea & Singapore, or even surpass them. He called for bold industrialisation & world class infrastructure, MSME clusters & startup hubs.
Concluding the meeting, CM stressed on the linkage of performance appraisal of officials and people’s appraisal of the government to enhance accountability and optimize public service delivery.