Bhubaneswar:18/7/18;Bhubaneswar One helpline, a unified 24X7 number to address citizens’ grievance for BMC, BSCL, BDA and CRUT (Capital Region Urban Transport) has been launched by Bhubaneswar Smart City Limited, today at BMC Conference Hall.
Citizens can now call up the single toll-free number 1800 345 0061 or Landline number 0674 2548295 to register their complaints and grievances regarding all services provided by the four city agencies BMC, BSCL, BDA and CRUT.
Culture and Tourism Minister Ashok Chandra Panda launched the helpline number at a special function, in the presence of MLA, Bhubaneswar (North) Priyadarshi Mishra, MLA, Bhubaneswar (Central) Bijay Kumar Mohanty, Mayor Ananta Narayan Jena, Dy. Mayor K Shanti, councillors and senior officials of Bhubaneswar Municipal Corporation, Bhubaneswar Development Authority and Bhubaneswar Smart City Limited.
All the complaints on this unified Bhubaneswar One helpline number will be received by dedicated operators through Central Grievance Redressal Management System at Bhubaneswar Operations Centre. All the complainants will be provided with system generated ticket number for their complaint and will also be updated periodically on the redressal status of their grievance.
The details of the complaint or grievance will be redressed by the designated Grievance Redressal Officers (GROs) of the respective agencies within a stipulated timeframe, beyond which the same will get escalated to the higher authorities for redressal. The entire process will function through a dedicated Central Grievance Redressal management Application wherein officials from city agencies will be assigned log in details for effective redressal of citizen grievances related to their respective organisations and departments.
The helpline will be functional 24X7 from the Bhubaneswar Operations Centre (BOC), wherein dedicated operators will work in three shifts. While there will be a single toll-free and another landline number, over the period of time as per the call frequency, the number of lines will be increased. However, the number 1800 345 0061 will remain the same. New facilities such as dedicated Mobile App will be introduced in coming months.