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Bhubaneswar One helpline, a unified 24X7 number has been launched

Bhubaneswar:18/7/18;Bhubaneswar One helpline, a unified 24X7 number to address citizens’ grievance for BMC, BSCL, BDA and CRUT (Capital Region Urban Transport) has been launched by Bhubaneswar Smart City Limited, today at BMC Conference Hall.

Citizens can now call up the single toll-free number 1800 345 0061 or Landline number 0674 2548295 to register their complaints and grievances regarding all services provided by the four city agencies BMC, BSCL, BDA and CRUT.

Culture and Tourism Minister Ashok Chandra Panda launched the helpline number at a special function, in the presence of MLA, Bhubaneswar (North) Priyadarshi Mishra, MLA, Bhubaneswar (Central) Bijay Kumar Mohanty, Mayor Ananta Narayan Jena, Dy. Mayor K Shanti, councillors and senior officials of Bhubaneswar Municipal Corporation, Bhubaneswar Development Authority and Bhubaneswar Smart City Limited.

All the complaints on this unified Bhubaneswar One helpline number will be received by dedicated operators through Central Grievance Redressal Management System at Bhubaneswar Operations Centre. All the complainants will be provided with system generated ticket number for their complaint and will also be updated periodically on the redressal status of their grievance.

The details of the complaint or grievance will be redressed by the designated Grievance Redressal Officers (GROs) of the respective agencies within a stipulated timeframe, beyond which the same will get escalated to the higher authorities for redressal. The entire process will function through a dedicated Central Grievance Redressal management Application wherein officials from city agencies will be assigned log in details for effective redressal of citizen grievances related to their respective organisations and departments.

The helpline will be functional 24X7 from the Bhubaneswar Operations Centre (BOC), wherein dedicated operators will work in three shifts. While there will be a single toll-free and another landline number, over the period of time as per the call frequency, the number of lines will be increased. However, the number 1800 345 0061 will remain the same. New facilities such as dedicated Mobile App will be introduced in coming months.

About Editor in chief

Ashok Palit has completed his graduation from Upendranath College Soro, Balasore and post graduation from Utkal University in Odia Language and literture.. He has also carved out a niche for himself as a scribe of eminence after joining the profession in 1988. He is also an independent media production professional. He brings loads of experience to Advanced Media, Ashok Palit as a cineaste has been active in film criticism for over three decades. As a film society activist, he soared to eminence for his profound commitment to the art film appreciation and aesthetics of cinema. His mode of discourse is often erudite but always lucid and comprehensible marked by a perfect acumen so rare in the field. A film aesthete with an immense fond of critical sensibilities, he wrote about growth and development of odia cinema in New Indian Express, The Times of India, The Hindustan Times, The Asian Age and Screen. He has been working as an Editor for Cine Samaya from 2002-2004.. He had made solid contribution on cinema in many odia Dailies and weekly such as Samaj, Prajatantra, Dharatri, Samaya, Satabadi, and weekly Samaya.

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