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Odisha Chief Minister launched an innovative Social Media Grievance Handling Mechanism

Bhubaneswar:13/12/17; Odisha Chief Minister Naveen Patnaik, on Wednesday launched an innovative Social Media Grievance Handling Mechanism that the state government hopes will rejuvenate the government-public interface.

The government said it would create a strong bond of trust between the government and the people. The mechanism includes a Web Portal as well as a Mobile App. It is an internal mechanism of the government to efficiently manage people’s grievances. Launching the grievance redressal mechanism, the Chief Minister said he would personally monitor the performance of officers in attending the grievances of people on social media.

The officers are expected to respond to grievances ideally within 24 hours. The officers with better performance on grievance redressal will be marked green, and those with below average performance will be marked red, Patnaik noted.

The Chief Minister said he would call both the green and red marked officers to thank or suggest improvements as the case may be.

This new Social Media Grievance Handling System perfectly encapsulates the principles of 3Ts – Technology, Teamwork and Transparency.

The meeting was attended by state IT Minister Chandra Sarathi Behera, Chief Secretary, Development Commissioner, Secretaries of various departments along with district collectors and superintendents of police through video conferencing

About Editor in chief

Ashok Palit has completed his graduation from Upendranath College Soro, Balasore and post graduation from Utkal University in Odia Language and literture.. He has also carved out a niche for himself as a scribe of eminence after joining the profession in 1988. He is also an independent media production professional. He brings loads of experience to Advanced Media, Ashok Palit as a cineaste has been active in film criticism for over three decades. As a film society activist, he soared to eminence for his profound commitment to the art film appreciation and aesthetics of cinema. His mode of discourse is often erudite but always lucid and comprehensible marked by a perfect acumen so rare in the field. A film aesthete with an immense fond of critical sensibilities, he wrote about growth and development of odia cinema in New Indian Express, The Times of India, The Hindustan Times, The Asian Age and Screen. He has been working as an Editor for Cine Samaya from 2002-2004.. He had made solid contribution on cinema in many odia Dailies and weekly such as Samaj, Prajatantra, Dharatri, Samaya, Satabadi, and weekly Samaya.

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